Shipping and returns
Delivery
MAIWE Skincare offers free delivery on all orders above €50. For orders up to €50, the shipping cost is €5. Currently, we ship to the Netherlands, Belgium, Luxembourg, Germany, France and UK. For delivery to other countries, please contact hello@maiweskin.com. Once your order has been dispatched, we will send you a track & trace code via email. Please check the table below for delivery times per country.
The Netherlands
Order before 21h00 delivery time in 1-2 working days
Belgium
Order before 21h00 delivery time in 1-2 working days
Luxembourg
Order before 21h00 delivery time in 1-2 working days
Germany
Order before 16h00 delivery time in 1-2 working days
France
Order before 21h00 delivery time in 2-3 working days
United Kingdom
Order before 21h00 delivery time in 2-3 working days
Returns
You can return a product within 14 days after receipt. Simply send a return request to hello@maiweskin.com. We will provide you with a return authorization and our mailing information. Please note that we only accept returns of products that are still unopened, sealed and in perfect condition. After receiving your return, we will refund the full amount of your purchase price within 3-5 days. Alternatively, we can exchange your product - if you wish - and reimburse or charge the difference. We do not reimburse the initial shipping costs, but always cover the return costs.